I believe that some of the problems I have with communication are in the lack thereof-which can then result in misunderstandings, and wind up with me saying something I shouldn’t.
The situation that arises now is one with my therapist. Before we actually meet, he wants to see if his services are covered by my insurance. We have called back and forth-the actual talking has gone very well; he’s an amiable, pleasant man. He asked me to find out about my insurance, does it fall under this coverage or that plan and so forth. He needs it as soon as possible. I haven’t called back yet; we are supposed to meet this coming Wednesday.
Thinking about this, I wonder if this has an affect on my other relationships as well. Living in a digital age, there is a lot of asynchronous communication that I use, especially with my phone. I know there have been times where I have misjudged the tone of a text, or let time lapse before a response and then problems arise.
I have a new situation before me. How shall I respond?
Well, implementing my plan…
* I am quiet right now. I am thinking about what I need to do. What do I need to do? Figure out the information he wants.
* I am going to call him, and leave a short, detailed message apologizing for my lapse in reply and giving him the required information. That way, the relationship we have can still have some cohesiveness. I don’t want him thinking I am somebody who slacks, or procrastinates. It is in my nature to be forgetful-which gets me in trouble. According to the media richness theory, telephone calls can have a decent amount of information that can be gleaned. I’m sure that when he hears my message he will understand.
Today’s lesson is-forgetfulness now leads to conflict in communication later. I need to be better at remembering important details and how to respond in an efficient manner.
asynchronous: delays that occur in communication; each interactant must take turns being the sender and receiver of a message.
Media Richness Theory: describes communication channels by the amount of verbal/nonverbal information that can be exchanged through a particular channel. Ex: the amount of emotion that can be heard over a phone call versus through a text.